
All the store's in the Netherlands are closed until 09-02-2021

COVID-19
Our process
Latest developments
Gift vouchers
Wholesale
Jobs
Return policy
COVID-19
- 13 January 2020 EPISODE STORES IN THE NETHERLANDS ARE CLOSED UNIT THE 09TH FEBRUARY 2021
- 1 December 2020 EPISODE BRUSSEL EN ANTWERP ARE OPENING THEIR DOORS ON TUESDAY 1ST DECEMBER AT 11:00 AM
- 25 November 2020 EPISODE PARIS IS OPENING IS DOORS ON SATURDAY 28TH NOVEMBER AT 11:00 AM!!!


COVID-19
New measures in the shops
- Episode provides suficient soap, hygiene gel and hygiene spray for the customers and employees to use in the shops
- Stores uphold a strict policy regarding the maximum of people allowed in the store
- The use of a shopping basket is mandatory
- It is only possible to pay with pin or contactless
- All counters are equipped with plexiglass plates between customer and employee
- All surfaces are cleaned continuously throughout the day, with an emphasis on the payment terminals
- Posters, stickers and a voice over will remind you to keep 1.5 meters distance to others
Please keep to the instructions of Episode employees at all times.
HOW WE DO IT: OUR PROCESS

Goods arrive at Episode

Our experienced employees conduct the first quality and style check

If necessary, our atelier repairs the product

Then, the products are ready to wash

The washing is done by sophisticated machines with a green label
The heating and drying is done with steam, which we generate with electric boilers, powered by our own solar panels

All clothes are washed

and all shoes are washed as well



After washing, our final quality check is performed
The clothes are labelled, security-tagged, and packaged for transport to the stores


Upon arrival in the shops, the clothes are presented to the customer


We aim to provide the customer with the possibility of making a sustainable choice
Enjoy responsibility.

OUR PROCESs

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wholesale

For further questions, please contact our head office.
For commercial wholesaling, please contact info@gaia-bv.com.

All purchases are final
Our return policy does not allow refunds on our used clothing. We do not exchange our articles after transaction, nor do we refund the return with a voucher.
All our products are professionally washed, cleaned and repaired. Due to the delicate nature of some of our products, such as hand-painted silk kimono’s, washing can sometimes only be done by dry cleaning. After transaction, Episode is not responsible for damage due to washing or wearing of the items. Therefore all purchases are final. Please shop with careful notice of the products.
Regarding the articles from our own atelier, we accept returns provided the following conditions are met:
- The article comes from our own atelier. These articles are recognised by an Episode label sewn inside.
- The return takes place within 8 days after purchase.
- The item must be returned to the shop it was bought at.
- The original receipt is shown at the counter.
- The item must be unused and unworn and in the same condition as purchased.
We do not refund in cash, only in an Episode gift voucher.


Latest developments
Coronavirus (COVID-19)
Thanks for your understanding and hopefully see you soon. Take care of yourself and each other.
Episode Managment
Keep an eye on episode.eu for updates.
NEW: ONLINE GIFT CARDS
Episode Utrecht renovated
The store now has an updated and fresh look, with an additional checkout register added on our basement-level to enhance shopper experience. The fitting rooms have been moved to our top floor, to create more space for our second hand clothing on the main floor, and new lighting has been placed throughout the store. These are just some examples of the updates and improvements put in place during the renovations. To experience all renovations done, come and visit our store in Utrecht.
Episode Paris closed on Sundays
However, this does not apply to our shops in Denmark, The Netherlands and Belgium. There you can still be responsible on Sundays.
GIFT VOUCHERS

Episode b.v.
Head office
1607 MT Hem
The Netherlands
Contact our
Head Office
9 a.m. – 5 p.m.
E-mail: info@episode.eu