HOW WE DO IT: OUR PROCESS
Goods arrive at Episode
Our experienced employees conduct the first quality and style check
If necessary, our atelier repairs the product
Then, the products are ready to wash
The washing is done by sophisticated machines with a green label
The heating and drying is done with steam, which we generate with electric boilers, powered by our own solar panels
All clothes are washed
and all shoes are washed as well
After washing, our final quality check is performed
The clothes are labelled, security-tagged, and packaged for transport to the stores
Upon arrival in the shops, the clothes are presented to the customer
We aim to provide the customer with the possibility of making a sustainable choice
Enjoy responsibility.
OUR PROCESs
1. Sed ac interdum
sapien, et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui. o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed. Nunc vel mi tempus, congue risus ut, pretium arcu. Fusce dolor enim, pulvinar at tristique a, mattis quis tellus. Maecenas non felis ultrices, tempor lacus a, ultricies velit. Quisque suscipit nisi ut neque rutrum, quis rhoncus arcu mattis. Aliquam placerat nec nibh id consequat. Suspendisse eget mattis dui. Donec facilisis lobortis elit in dignissim. Fusce ornare faucibus neque sed maximus. Class aptent taciti sociosqu ad litora t
sapien, et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui. o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed. Nunc vel mi tempus, congue risus ut, pretium arcu. Fusce dolor enim, pulvinar at tristique a, mattis quis tellus. Maecenas non felis ultrices, tempor lacus a, ultricies velit. Quisque suscipit nisi ut neque rutrum, quis rhoncus arcu mattis. Aliquam placerat nec nibh id consequat. Suspendisse eget mattis dui. Donec facilisis lobortis elit in dignissim. Fusce ornare faucibus neque sed maximus. Class aptent taciti sociosqu ad litora t
2. Sed ac interdum
sapien, et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui. o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed.
sapien, et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui. o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed.
3. Sed ac
interdum sapien, et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui.o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed. Nunc vel mi tempus, congue risus ut, pretium arcu.
interdum sapien, et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui.o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed. Nunc vel mi tempus, congue risus ut, pretium arcu.
4. Sed ac interdum sapien
et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui. o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed.
et sagittis dui. Nunc fringilla mattis dolor, sit amet tempor mauris eleifend a. In et bibendum eros, eget arcu. Nulla nec elit sit amet arcu molestie volutpat volutpat vitae dui. o dapibus aliquam vitae vitae tellus. Maecenas venenatis ligula in eros convallis malesuada. Maecenas varius dictum risus, id bibendum enim imperdiet sed.
wholesale
At Episode we prioritise the interest of our customers. It is therefore that we strive to maintain the best quality at the best price. In order to prevent the trade in our clothing, our employees are specifically instructed to refuse the transaction in case of suspicion of possible resale.
When vintage dealers pick out our best pieces, and re-sell these at a higher price, customers suffer. They are forced to pay an unfair price online or in other shops, instead of paying our honest prices.
Therefore, our policy states that we cannot sell more than two items of the same product, and when we suspect someone is buying our clothes with the intention of re-selling them, we will refuse the purchase.
For further questions, please contact our head office.
For commercial wholesaling, please contact info@gaia-bv.com.
All purchases are final
No refunds
Our return policy does not allow refunds on our used clothing. We do not exchange our articles after transaction, nor do we refund the return with a voucher.
Our return policy does not allow refunds on our used clothing. We do not exchange our articles after transaction, nor do we refund the return with a voucher.
No guarantees
All our products are professionally washed, cleaned and repaired. Due to the delicate nature of some of our products, such as hand-painted silk kimono’s, washing can sometimes only be done by dry cleaning. After transaction, Episode is not responsible for damage due to washing or wearing of the items. Therefore all purchases are final. Please shop with careful notice of the products.
All our products are professionally washed, cleaned and repaired. Due to the delicate nature of some of our products, such as hand-painted silk kimono’s, washing can sometimes only be done by dry cleaning. After transaction, Episode is not responsible for damage due to washing or wearing of the items. Therefore all purchases are final. Please shop with careful notice of the products.
Articles from our own atelier
Regarding the articles from our own atelier, we accept returns provided the following conditions are met:
Regarding the articles from our own atelier, we accept returns provided the following conditions are met:
- The article comes from our own atelier. These articles are recognised by an Episode label sewn inside.
- The return takes place within 8 days after purchase.
- The item must be returned to the shop it was bought at.
- The original receipt is shown at the counter.
- The item must be unused and unworn and in the same condition as purchased.
We do not refund in cash, only in an Episode gift voucher.
Latest developments
Exciting News: Second Brussels Store Opening in Marollen!
We are thrilled to announce the opening of our second store in Brussels, located in the vibrant Marollen district at Rue Blaes. The new store is set to open on 30 NOVEMBER, and we can’t wait to welcome you!
Coming Soon: New Store in Oslo, Norway!
We’re excited to announce the opening of our second store in Norway, located in Oslo. The store is planned to open in Q3 2025, and we look forward to expanding our presence in this vibrant city.
More updates to follow as we get closer to the opening!
NEW: PIN ONLY
We have decided that all of our stores in The Netherlands and our store in Copenhagen and Antwerp only accept payments by card, this means we no longer accept cash payments. The safety of our employees are top priority, therefore we hope for your understanding.
ONLINE GIFT CARDS
In addition to our hard-copy gift cards available in the shops, you can now buy online gift vouchers on our website. You’ll receive an email with the gift voucher, available to use in all Episode stores. Enjoy responsibility.
GIFT VOUCHERS
New: available online as well as in our stores
Episode b.v.
Head office
Koggeweg 48
1607 MT Hem
1607 MT Hem
The Netherlands
Contact our
Head Office
Monday to friday
9 a.m. - 5 p.m.
9 a.m. - 5 p.m.
Telephone: +31 (0)228 54 44 66
E-mail: info@episode.eu
E-mail: info@episode.eu